Director, Business Engagement - CRM Sales/Services

At Aristocrat, we are committed to bringing happiness to life through the power of play. We are seeking a Business Engagement Director who will be an IT leader responsible for shaping and managing the global CRM and Supply Chain technology portfolio. This role partners with senior stakeholders across Sales, Marketing, Services, and Global Supply Chain globally to ensure technology solutions drive measurable business value. The director will leverage deep expertise in Quote-to-Cash and Order Fulfillment value stream, and proven experience to consult on the factory of the future and Salesforce technologies to architect business-aligned solutions and lead portfolio governance.

If you are ambitious, driven, and ready to compete at a world-class level, we want to hear from you!

What You'll Do

• Partner with business leadership to plan new joint initiatives, evaluate proposals, and develop creative solutions where high levels of complexity and uncertainty exist.
• Deliver high-impact executive-level presentations on project, portfolio, and roadmap status.
• Manage the quarterly, Fiscal Year, and Multi-Year Roadmaps in a constantly changing environment. Handle growing demand using risk profiles, benefit statements, strategic alignment, and capacity/demand planning.
• Drive effective portfolio management including regular operations reviews and steering committees.
• Improve value delivered by developing and maintaining IT Product Backlogs, ensuring they remain aligned with customer and partner needs.

What We're Looking For

• 10+ years of IT and business leadership experience with a focus on Sales, Marketing, and Services CRM & Supply Chain functions.
• Bachelor’s degree or Master’s degree or equivalent experience preferred in computer science, project management, engineering, or a related project management undergraduate course of study; an advanced degree or equivalent experience is preferred.
• Proven expertise in business architecture and consultative collaborator engagement.
• Strong interpersonal skills, able to deal with ambiguity, and remain effective and positive under pressure.
• Strong knowledge of Salesforce and related CRM technologies.
• Demonstrated ability to manage end-to-end value streams and influence executive collaborators.
• Skilled at portfolio governance, roadmap creation, and value realization tracking.
• Strong ability in the development of Business Cases.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Up to 25%

Pay Range

$133,028 - $247,053 per year

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information