VIP Account Manager - Romanian Speaking

Warsaw, Masovian Voivodeshi...

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Published on January 8, 2026

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BrainRocket

Job Description

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. ‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

We are looking for a VIP Account Manager - Romanian Speaking who will be responsible for retention of VIP customers and increase of their lifetime value.

Requirements:

Proficiency in Romanian and English written and spoken;
Proactive person with good support/sales skills;
Strong communication and negotiation skills;
Attention to details;
Previous experience will be considered as an advantage.

Duties and Responsibilities:

Being able to search and find for solutions of customers’ issues;
Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;
Monitor customers’ performance & behaviour in order to evaluate bonus crediting;
Ensure that products’ compliance is being followed according to relevant regulations;
Previous experience as a Sales agent will be considered as an advantage.
Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)

We offer excellent benefits: