BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.
We are looking for a talented and motivated VIP Content Manager to be responsible for developing, organizing and maintaining all operational documentation for the VIP department.
The ideal candidate will have a good understanding of VIP player management, exceptional attention to detail, and a passion for delivering exceptional customer experiences to our VIP players. Be able to create and execute VIP department procedures and establish standardized documentation framework to VIP and Sales teams.
Key Responsibilities
- Create, structure, and maintain all VIP department procedures, workflows, and internal guidelines.
- Establish a standardized documentation framework for VIP department.
- Maintain an organized knowledge base, ensuring content is updated, version-controlled, and aligned across teams.
Experience
- Minimum 1 year of experience in the iGaming industry, ideally within VIP, CS, or Operations.
- Experience creating manuals, or structured documentation (preferred).
- Understanding of VIP player management, retention strategies, and revenue impact.
Skills
- Exceptional writing and communication skills (flawless English required).
- Strong organizational and process-driven mindset.
- Ability to translate complex operational information into easy-to-read documentation.
- Experience with documentation tools (Confluence, SharePoint, or similar).
- High attention to detail and excellent time-management.
Benefits
- Competitive salary and Monthly KPIs bonus;
- Snacks in the Office;
- 20 / 26 days of vacation per year;
- 6 days of sick leaves without document required;
- Attractive office location and facilities - Brain Embassy office;
- Medical insurance for you and your partner;
- Sports package;
- Birthday, wedding, and newborn gifts;
- Languages classes (partially paid by the Company);
- Career growth opportunities;
- International corporate parties, great team-building events and activities.
Schedule
Monday to Friday from 09:00 to 18:00 (CY or PL time)
Locations
Cyprus or Poland
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