ChatForm AI Rebrands as Cevro AI, Redefining iGaming Support with Empathy at Scale

NEW YORK, USA – 31 October 2025 – ChatForm AI has rebranded as Cevro AI, launching a bold new identity and positioning itself as the first AI agent platform built exclusively for iGaming. More than a new name, the shift signals a new era where player support is no longer a cost burden, but a loyalty engine that drives growth. 

For years, iGaming operators have battled ticket backlogs, compliance demands, and overstretched teams. Support became reactive and transactional. Cevro AI flips the script, introducing AI agents that act as VIP managers, remembering, adapting, and building genuine player connections at every touchpoint. 

“Retention isn’t driven by speed alone, it’s driven by connection,” said Chaim Heber, CEO of Cevro AI. “Our agents aren’t bots that close tickets; they’re trusted teammates, built to deliver VIP-level support across every channel.” 

Cevro AI already powers leading partners such as VeganGster, EveryMatrix, White Hat Gaming, and Alpha Affiliates, managing hundreds of thousands of player conversations each month while consistently achieving CSAT scores above 4.8/5. Players are actively requesting Cevro AI agents, showing that empathy-driven automation doesn’t just solve problems,it earns trust. 

The rebrand also introduces Cevro’s Bonus Engine, giving AI agents the power to issue personalized offers, match bonuses, free spins, no-deposit promotions, directly in chat. By merging support with retention, operators can resolve issues and drive engagement in a single seamless exchange. Built-in responsible gaming and compliance safeguards ensure the system operates with the same diligence as human teams. 

“Scaling without losing personalization has always been the industry’s biggest hurdle,” said Nige Roberts, Founding Sales Lead at Cevro AI. “Cevro AI solves that. First-time depositors and long-term VIPs alike now receive the same high-quality care.” 

Cevro AI will debut its new identity at SiGMA Europe in Rome, showcasing how its AI-driven agents are redefining the gold standard for player engagement.

“Every part of iGaming has evolved, except player support,” added Heber. “Too often, players are treated like tickets instead of people, and critical loyalty-building moments are lost. In a competitive market, the operators who win aren’t just answering queries, they’re building relationships. Cevro makes that possible. 

About Cevro AI 

Cevro AI was founded to close a critical gap in iGaming: the lack of a purpose-built AI solution for player support. Unlike generic platforms repurposed from other industries, Cevro AI is designed specifically for iGaming, combining domain understanding, vertical integrations, compliance, and empathy to build lasting loyalty. 

About Chaim Heber, CEO 

Chaim Heber is a technology entrepreneur with expertise in product development, customer experience, and artificial intelligence. As CEO of Cevro AI, he leads the mission to transform iGaming support into an empathetic, loyalty-driven experience at scale.